Knowledgebase

Cpanel's help guide to Email http://www.cpanel.net/docs/cp/Mail.htm What are my main account Email Settings If your email address is me@your-domain-name, you would use the following info: go to outlook express and click on TOOLS and then ACCOUNTS now press ADD and then MAIL, now put your email address were the us@ukinternet.me.uk email address is Format is me@your-domain-name ( i.e user@123.com) now press next just put your email address in here too and press next again Now put in you mail servers addresses in here format incoming pop 3: mail.main-domain-name (example as shown, but use your main domain name) outgoing SMTP: mail.main-domain-name (example as shown, but use your main domain name) now press NEXT again put in your full email address and the password you setup with your email account and tick the remember password box now press NEXT and then FINISH CONFIGURING OUTLOOK EXPRESS if you are having problems go to the TOOLS and ACCOUNTS again and click on the mail tab at the top on the accounts box click on the account you are have problems with and then on properties, now go to the servers tab at the top of the properties page These settings are explained above, but it is the "Myserver Requires authorisation" sometimes this needs to be ticked, and sometimes it does not, it can even just change sometimes now just one other ting to check and that is the ADVANCED tab your SMTP and POP3 server port settings should be as above HERE ARE THE DETAILS CONDENSED Username: me@your-domain-name ( i.e user@123.com) Password: yourpassword (This is the password you set when you added the pop account in your cpanel) incoming pop 3: mail.main-domain-name outgoing SMTP: mail.main-domain-name What is the catch all email address this is the account as above, this will catch all emails addressed to anyone@yourdomain.com but not those that are sent to a setup address I have added an extra email address to my account, but can't get it to work Remember the account name must be in the yourname+domain-name format Will I be able to send and receive e-mail through us? Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities. What is the pop3 and SMTP addresses for emails on cPanel incoming pop 3: mail.main-domain-name outgoing SMTP: mail.main-domain-name Remember that add-on domains use the main domains addresses and don't have their own I have an add-on domain and can't see how to set up the mail for it With all add-on domains cPanel allows you to select each account by using pull down menus in all the control panel setup windows Why am I getting emails that don't belong to me As the main account you will receive all the emails that are directed to your domain name, but not to a specified address, i.e mrbrown@your-domian-name if this email address is not setup in your email accounts it will be forwarded to the main account address I can't send mail using SMTP Be sure to enable SMTP Authentication in your E-mail client or you may not be able to send mail. If your e-mail client has trouble using a + sign in the login, you can use @, :, or % sign instead. yourname+domain or use yourname@domain or yourname%domain >>> PLEASE NOTE !!! We do not support the SMTP side of the mail server <<<< SMTP AUTHORISATION But sometimes and even from now and then CPanel requires SMTP authorisation to be ticked and sometimes to be un-ticked this does change sometimes for no apparent reason, we feel that Cpanel themselves are trying to keep the servers secure Setting a quota for email accounts if you set an email account quota low, please be aware that as soon as it becomes full it will not allow downloading of the email from the server, it will suspend the email account