Knowledgebase

The Digital Certificate Status interface allows you to both check the Status of Digital Certificate as well as retrieve the same upon issue. A Digital Certificate may be issued to you:

• After you have Enrolled for a Certificate

  OR

• After you have requested your Digital Certificate to be Reissued

  OR

• After you have requested Renewal of your Digital Certificate.

To check the status of your request and retrieve your issued Digital Certificate

1. Login to your Control Panel.

2. Search for the Digital Certificate and proceed to the Order Details view.

3. Click the Check Certificate Status link. Here you would see the status of your Digital Certificate, under the following heads:

   • Digital Certificate Status

     This would list the Certificate Status alongwith status of the verification process of your Company Registration (Pending/Verified), Domain Ownership (Pending/Verified), Tel No. (Pending/Verified) and Verification Status (Pending/Issued/Revoked).

     Once the Certificate has been issued, this section would display the following:

     • Serial No.: This is a hexadecimal serial number issued by thawte to uniquely identify your Digital Certificate.

     • Certificate: When a Digital Certificate is issued to you, it would be available in this text box. Your Digital Certificate would be encapsulated within these tags

       -----BEGIN CERTIFICATE-----

       [Encoded Data]

       -----END CERTIFICATE-----

       You need to copy the entire contents of this text box (including the above tags) and install it on your Web Server Software.

   • Digital Certificate Details

     Here you would find important information related to your Certificate order and the Digital Certificate after it is issued.

     • Is Renewable: You can renew your Digital Certificate within 90 days prior to its Expiry. However, it will only be issued 32 days before your current Certificate expires.

       The status of this field will become Yes only 90 days prior to its Expiry and otherwise display No.

     • Is Reissueable: The status of this field would remain as No until a Digital Certificate is issued. Post that this field would list Yes until the Digital Certificate expires or the Certificate gets Revoked.